GDS
Global Distribution System
A network that connects travel agencies and booking platforms to airlines, hotels, and car rental companies in real time. Major GDSs include Amadeus, Sabre, and Travelport. Most traditional TMCs and OBTs source content through GDS.
BizAway angle: We use GDS plus direct airline connections and NDC content — giving access to more fares than pure-GDS competitors.
NDC
New Distribution Capability
An IATA standard that allows airlines to sell rich, personalised content (ancillaries, bundles, dynamic pricing) directly to travel sellers — bypassing the traditional GDS model. NDC enables access to fares not available through GDS.
BizAway angle: NDC integration means we surface more fares, better bundles, and airline ancillaries (seats, bags) that old TMCs cannot access.
TMC
Travel Management Company
A specialist agency that manages corporate travel for companies. Services typically include booking, policy management, reporting, and traveller support. BizAway is a next-generation TMC — combining tech platform with human service.
BizAway IS a TMC. When prospects say "we use an agency," they mean a TMC. The question is whether it's a legacy one or a modern one.
OBT
Online Booking Tool
The self-service platform employees use to book travel within company policy. BizAway's platform is an OBT — travellers log in, search, book, and manage trips without calling an agent. The best OBTs enforce policy automatically.
Many mid-market MENA companies have no OBT — all bookings go through a PA or WhatsApp. This is BizAway's primary displacement target.
TTV
Total Travel Value
The total value of all travel booked through a platform or agency in a given period. TTV is a key size indicator for TMCs and for assessing prospect size. A company with 200 travellers flying monthly might have a TTV of €2–5M/year.
When qualifying prospects, estimating TTV helps size the opportunity. A €1M TTV account at our fee structure is a meaningful AED contract.
cTTV
Contracted Total Travel Value
The portion of TTV that is under a formal contract or managed through an OBT — as opposed to unmanaged/out-of-policy bookings. A high cTTV means strong policy compliance; low cTTV means leakage and uncontrolled spend.
One of BizAway's key value propositions: increasing cTTV by moving bookings on-platform, reducing leakage, and enforcing policy.
IATA
International Air Transport Association
The trade body representing the world's airlines. IATA accreditation allows travel agencies to issue airline tickets and receive commission. BizAway holds IATA accreditation — a key credibility signal with airline-heavy prospects.
IATA accreditation signals we are a legitimate, regulated travel operator — important for enterprise procurement teams.
BSP
Billing & Settlement Plan
IATA's global financial clearing system that processes payments between airlines and travel agencies. TMCs that are BSP-linked can issue tickets directly and settle financially with airlines through IATA's system.
BSP membership confirms BizAway can issue tickets independently — not reliant on a third-party consolidator.
MICE
Meetings, Incentives, Conferences & Exhibitions
A segment of travel focused on group bookings for corporate events: conferences, incentive trips, trade shows, exhibitions. MICE is often handled separately from regular business travel and involves specialist expertise.
BizAway currently focuses on individual business travel, not MICE groups. Important to scope out when a prospect asks about group bookings.
LCC
Low-Cost Carrier
Airlines that operate on a low-cost, no-frills model — Air Arabia, flydubai, IndiGo, Jazeera, etc. LCCs are heavily used for MENA regional travel. Not all OBTs include LCC content — BizAway does.
Competitors often lack LCC content on their OBT. BizAway's wide inventory including Air Arabia and flydubai is a meaningful differentiator in MENA.
Fare Leakage
Out-of-Policy Booking Loss
When employees book travel outside the approved tool or policy — directly on Booking.com, through a personal travel agent, or via WhatsApp with an unaccredited agency. Leakage = lost visibility, lost savings, and lost compliance.
In MENA, leakage rates of 30–60% are common at mid-market companies. BizAway's self-service UX and policy engine are designed to pull bookings back on-platform.
Traveller Profile
Employee Travel Record
The stored record of a traveller's preferences, passport details, loyalty numbers, and approval settings within an OBT. A complete traveller profile speeds up bookings and enables personalisation.
BizAway's onboarding process includes profile setup for all employees — reducing friction and making the platform "sticky" from day one.
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